Managed Services
We support Operators and MNOs with end-to-end professional and technical operations for messaging hubs. From 24x7 NOC monitoring and L1/L2 support to rates, routing, procurement, and invoicing — our expert International Messaging team ensures your infrastructure runs optimally.
Turnkey Messaging Hub Operations
Offload technical, commercial, and administrative operational overhead to our dedicated telecom specialists.
L1 & L2 Support
Tiered Technical Operations
Dedicated first and second-tier support desk handling subscriber delivery queries, route validation, ticket triage, and rapid issue resolution before L3 escalation.
Rates & Routing
Least-Cost & Quality Optimization
Continuous monitoring of route quality, dynamic Least-Cost Routing (LCR) adjustments, automated rate sheet ingestion, and instant price change notifications.
Procurement
Wholesale & Carrier Sourcing
Strategic carrier interconnect sourcing, bilateral SMS & voice agreement negotiations, benchmark traffic audits, and high-quality direct route acquisition.
Invoicing & Disputes
Financial Reconciliation
End-to-end billing management, monthly CDR traffic reconciliation, credit note issuance, and rapid resolution of billing disputes with partner networks.
24 X 7 Support
Round-the-Clock NOC Monitoring
Uninterrupted 24/7/365 Network Operations Center (NOC) surveillance, automated anomaly alerts, uptime enforcement, and proactive threat mitigation.
Zero Operational Burden
Our 24x7 NOC team operates as an extension of your engineering staff, taking complete ownership of day-to-day messaging hub management.
Comprehensive Service Scope
Everything required to maintain carrier-grade reliability, continuous monetization, and optimal network performance.
- ✓Regular monitoring of messaging hubs for optimal performance and sub-second latency
- ✓Detection of potential network anomalies, delivery drops, and proactive issue resolution
- ✓Perform necessary system maintenance to keep infrastructure running at peak throughput
- ✓Full L1 & L2 technical operational support with guaranteed SLA response windows
- ✓Routing management & automated rate notification processing for global routes
- ✓Direct alert notification and seamless coordination with L3 engineering & operator stakeholders
- ✓Regular software upgrades, security patch deployment, and vulnerability hardening
- ✓Comprehensive carrier procurement, route sourcing, and bilateral volume negotiations
- ✓Monthly billing reconciliation, dispute resolution, and CDR traffic audit reports
- ✓24 x 7 x 365 dedicated NOC team maintaining high availability and zero operational burden
Secure & Up-to-date
We handle all regular software upgrades and security patches to ensure that your messaging hubs are always up-to-date and protected against emerging vulnerabilities.
L1, L2 & Escalation Desk
Fast response times guaranteed for ticket resolution, route testing, and rate updates.
Ready to streamline your messaging operations?
Let our International Messaging team take care of L1/L2 support, rates & routing, procurement, invoicing, and 24x7 monitoring.